Shipping policy

Where We Ship

We currently ship to addresses within the United States only, the 48 contiguous states plus Washington D.C. We do not ship to Alaska or Hawaii, P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

Production Time

Each portrait is custom-made to your pet. After you place your order:

  • Production typically takes 3–5 business days after order confirmation.
  • You will receive an order confirmation email within 1 hour of placing your order.
  • Once your portrait ships, you will receive a separate shipping confirmation email with a tracking number.

Shipping Time

  • Standard shipping: 7–14 business days within the contiguous U.S.
  • Tracking is provided once the carrier scans your package at the origin facility.
  • We are not responsible for delays caused by the carrier, weather, or incorrect addresses provided by the customer.

Shipping Cost

  • Shipping is included in the product price. There is no separate shipping charge at checkout — every order ships free within the contiguous United States (Alaska and Hawaii excluded) regardless of canvas size or destination.
  • Approved refunds are issued for the full order amount. Shipping is not charged separately, so there is no separate shipping fee to withhold.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package using the carrier's website or through the link in your order details.

If you have not received tracking information within 7 business days of your order confirmation, please contact us at support@petcanvas.cc.

Lost or Damaged in Transit

  • Lost packages: If tracking shows no movement for 14 days, please contact us. We will file a carrier claim and send a replacement at no charge.
  • Damaged packages: Contact us within 7 days of delivery with a video showing the damage. We will arrange a replacement or full refund.

Address Changes

If you need to update your shipping address, email support@petcanvas.cc within 24 hours of placing your order. After production has started, we cannot change the shipping address.

Questions?

Email us at support@petcanvas.cc — we typically reply within 1 business day.

See also: Terms of Service · Refund Policy